Microsoft MB2-714 Exam Questions – Latest 2018

Different learning methods of Microsoft Certified Professional MB2-714 exam are used in the software to ease the candidates learning of difficult concepts and they are facilitated for learning Microsoft Dynamics CRM 2016 Customer Service MB2-714 exam with the simulated real Certified Microsoft MB2-714 exam scenarios so that you can practice in the same situation that you are going to face in the real exam. Microsoft Dynamics CRM MB2-714 exam Practice test software evaluates the performance by using self-assessment and report feature.

♥ VALID MB2-714 Exam Questions 2018 ♥

MB2-714 exam questions, MB2-714 PDF dumps; MB2-714 exam dumps:: https://www.dumpsschool.com/MB2-714-exam-dumps.html (90 Q&A) (New Questions Are 100% Available! Also Free Practice Test Software!)

Latest and Most Accurate Microsoft MB2-714 Dumps Exam Questions and Answers:

Version: 9.0
Question: 21

Your customer service agents use two custom entities named Entity 1 and Entity2.
You need to organize the records for Entity1 and Entity2 so that they appear together in a single location.
What should you do first?

A. Enable the entities for queues.
B. Enable the entities for access teams.
C. Create a system view.
D. Create a personal view.

Answer: D

Question: 22

A task activity is assigned to a user named SalesUser1.
After reviewing the task activity, SalesUser1 identifies that the activity must be handled by customer service.
SalesUser1 needs to send the task activity to a queue named Customer Service Queue.
SalesUser1 opens the task activity.
What should SalesUser1 do next?

A. Edit the Queue Item Details.
B. Modify the owner
C. 1 Set the Regarding field,
D. Select the queue.

Answer: D

Question: 23

You implement Unified Service Desk in your Dynamics CRM organization.
You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked.
What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution.

A. forms
B. action calls
C. scriptlets
D. Window navigation rules

Answer: AB

Question: 24

You are a customer service representative.
You use the interactive service hub and a multi-stream interactive dashboard.
At the beginning of your shift, you need to view the high-priority open cases and to move them to one queue. What should you do first?

A. Perform an Advanced Find.
B. Perform a Global Search.
C. Apply a hierarchal view.
D. Apply a global filter.

Answer: D

Question: 25

You work for a call center that uses Dynamics CRM for case management. You need to recommend a solution that meets the following requirements:
• Provides customer service representatives with a pop-up window initiated by the phone system
• Provides a mechanism to view data*from several different line-of-business applications based on contextual information in CRM
Which technology should you include in the recommendation?

A. the interactive service hub
B. FieldOne
C. Microsoft Parature
D. Unified Service Desk

Answer: B

Question: 26

You have a service that is used to schedule the delivery of products to local customers. The service contains a resource group. The resource group contains equipment that represents 10 delivery vans.
You need to ensure that you maximize the use of each delivery van. while performing as many dciivenes as possible.
What should you configure?

A. a selection rule as Least Busy
B. the available capacity of the service scheduling rule
C. the van work hours as non-overlapping
D. a selection rule as Most Busy

Answer: D

New Updated MB2-714 Exam Questions MB2-714 PDF dumps MB2-714 practice exam dumps: https://www.dumpsschool.com/MB2-714-exam-dumps.html